callrica

Markets

Markets we serve: UK, US and Australia

Each market uses South Africa differently. Choose yours for time zones, regulations and the programmes that work best.

Last reviewed September 2026By the Callrica editorial team3 min read

Largest marketUnited KingdomFull working-day overlap, deep regulated-sector experience, UK GDPR and Consumer Duty.UK guide → Second largestUnited StatesEast Coast hours on afternoon shifts, an alternative to Asia, HIPAA, PCI DSS and TCPA.US guide → After-hours specialistAustraliaAustralian evenings and nights on South African day shifts, APP 8 and APRA considerations.Australia guide →

At a glance

United Kingdom United States Australia
Share of SA offshore workforce Over 50% Close to a third Smaller, growing
Time difference SA +1 to +2 hours SA +6 to +10 hours SA −6 to −9 hours
Typical SA shift for local business hours Day Afternoon / evening Night
Popular uses Customer service, complaints, collections, sales Service, sales, collections, second location to Asia After-hours, weekends, 24/7
Key compliance UK GDPR transfers, FCA and Consumer Duty State privacy, HIPAA, PCI DSS, TCPA, FDCPA Privacy Act APP 8, APRA CPS 230

Workforce shares: BPESA data reported for 2024.

Related guides

MarketsOutsourcing customer service to South Africa from the UKWhy UK organisations use South African contact centres: time-zone overlap, accent, regulated-sector experience and UK GDPR data transfers.MarketsOutsourcing your call center to South Africa from the United StatesWhy US companies use South African call centers: neutral accent, East Coast coverage on afternoon shifts, and HIPAA, PCI DSS and TCPA points.MarketsOffshore customer service for Australian businesses from South AfricaHow Australian businesses use South African contact centres for after-hours, overnight and 24/7 support, plus Privacy Act APP 8 obligations.

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